To reserve and confirm any program for groups or
individual clients the following information is required
and must be sent to us via our reservation form, and
include the following information:
Full name as it
appears in the holder’s passport;
passport number valid
on the date of the trip being requested;
address and
telephone number;
current e-mail address;
nationality;
date of birth;
gender;
occupation;
dates and times of
flights or arrival in Peru and Cusco; any
medical or
dietary restrictions;
any special interests regarding
the service requested.
Methods of Payment:
In order to deal with your reservation in a timely
manner we require a deposit of 50% of the cost of the
chosen program at the time of booking. The balance
should be paid 30 days before departure. All payments
should be made to our bank account, or via the method of
payment agreed upon at time of booking (Visa, Paypal,
etc.)
Important:
Bookings should be made as far in advance as possible;
for example, the 4 day/3 night Inca Trail is in high
demand throughout the year and we recommend that you
make your reservation as soon as you have received our
confirmation of availability.
Single Accommodation:
Prices are based on twin room accommodation; a single
supplement is available and single accommodation can be
provided at an additional cost.
Cancellations:
In our experience a certain percentage of bookings are
cancelled by the client before departure due to some
unforeseen circumstance. The penalties incurred for
cancellation of services will depend on the date of
cancellation according to the following list (Important:
At any time after confirming the purchase of your Inca
Trail permit, in the event of cancellation we will
charge the full cost said permit
1-
45 days or more before the date of the start of
services: only the bank charges will not be refunded
(except in the case of the Inca Trail permit).
2-
44 to 30 days before the date of the start of services:
40% of the deposit will not be refunded.
3-
29 to 16 days before the date of the start of services:
50% of the deposit will not be refunded.
4-
15 to 07 days before the date of the start of services:
80% of the deposit will not be refunded.
5-
06 to 0 days before the date of the start of services:
100% of the deposit will not be refunded
A special note regarding cancellations of Inca
Trail reservations:
The advance payments for the different treks which
include the Inca Trail, such as: Inca Trail 4 days/3
nights; Inca Trail 2 days/1 night; Inca Trail 5 days/4
nights, Salkantay and Inca Trail 7 days/6 nights. The
costs of these treks are non-returnable, and include
entrance tickets to the Inca Trail, porters, cooks and
train tickets. This is because these services are
reserved and paid for at the time of booking and
therefore the deposit required is non-returnable.
Failure to Arrive (No show): We will retain the
full amount paid and will not be responsible for the
failure of the client to arrive due to cancelled or
delayed flights. Andean Adventures / Andean Travel Peru
is not responsible for damage to or loss of luggage,
accidents, unforeseen expenses, unavoidable delays,
services provided by third parties or direct or indirect
causes beyond our control. In the unfortunate event of a
no show due to unforeseen circumstances, the company
will provide a certificate to the client for insurance
purposes.
IMPORTANT NOTE:
In the event of a passenger leaving the tour for any
reason, any extra expenses are the passenger's
responsibility and the company shall not be liable for
any refund.
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